FAQ
Please take the time to carefully read our Frequently Asked Questions.
If you still need help please contact us.
flight
Unfortunately, not at this time, but the hopes are that once we get used to shipping and understanding the system, this will be an option we can provide sooner than later. So remember to bookmark this site and keep checking back. Be sure to also follow us on social media because once this change happens, we will announce it publicly.
local_shipping
This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.
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I accept PayPal, Venmo, Visa, MasterCard, Discover, and American Express. Need payment plans or other options? Reach out to me and I can give you other options.
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I will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business days, please contact me at 717-884-2192 or through the contact page via this website.
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Please be aware before purchasing a digital download that digital downloads are NON REFUNDABALE. This is the norm for almost ALL digital products across the board in all countries. Please refer to the Terms & Conditions page of this site for further instruction and information.
If you have purchased a tangible (physical) product from The Design Fairy and are not happy with the quality of your item, please contact me as soon as possible. If I cannot make it right for you or you are not completely satisfied with your purchase, within 30 days of placing your order, I will refund your order provided the items has not been overly washed, worn, or stained.
Additionally, CUSTOM ORDERS are non refundable as I am unable to sell these items to other customers. This is also the norm in this industry.